The Underdog Crew CIC | Underdog Crew Studios

Last updated: 19 October 2026

Welcome to The Underdog Crew

Welcome to The Underdog Crew — a community where creativity, individuality, inclusion and opportunity come together.

We believe everyone deserves the chance to find their voice, discover their strengths and feel that they belong.

These Terms and Conditions explain the rules and responsibilities associated with using our website, contacting our organisation and accessing information about our services, activities and opportunities.

We have written them to be as clear and accessible as possible.

By using our website, we ask that you respect these terms. Where you book, purchase or participate in a service, additional terms may apply and will be provided as appropriate.

1. About us

The Underdog Crew CIC is a UK-registered Community Interest Company (CIC) operating as a not-for-profit, community-focused organisation.

We provide youth empowerment, creative education, filmmaking, mentoring, life skills development, community activities, events and support for individuals and families.

Our work particularly focuses on supporting young people, individuals with Special Educational Needs and Disabilities (SEND), neurodivergent individuals and people who may face barriers to education, employment or opportunity.

Organisation details

• Legal name: The Underdog Crew CIC

• Trading name: Underdog Crew Studios

• Company number: 14530067

• Company type: Community Interest Company limited by guarantee

• Registered office: 90 Goring Road, Colchester, England, CO4 0DA

• Studio address: Units 6 & 7, Fox & Pheasant Centre, Colchester Road, White Colne, CO6 2PS

• Website: https://www.underdogcrew.org

• Email: hello@underdogcrew.org

References to “we”, “us”, “our” or “Underdog Crew” in these Terms and Conditions refer to The Underdog Crew CIC.

2. Scope of these terms

These Terms and Conditions apply to the use of our website and its publicly available content, contact forms, information resources, registration enquiries and other website features.

Our services may include:

• Creative education and learning programmes.

• Youth empowerment initiatives.

• Film, media and production workshops.

• Mentoring and skills development.

• Community and family support activities.

• Events, exhibitions and screenings.

• School and educational partnerships.

• Volunteering and community participation.

• Fundraising and sponsorship opportunities.

• Studio hire and commercial creative services.

Specific programmes, bookings, memberships, events or commercial services may have additional terms, permissions, agreements or safeguarding requirements.

Where additional terms apply, we will make them available at the relevant stage.

These general website terms do not replace any separate agreement entered into with a school, local authority, commissioning organisation, parent, carer, participant, volunteer or commercial client.

3. Using our website

You may use our website for lawful, personal, educational and informational purposes.

We aim to provide a safe, accessible and welcoming digital environment for everyone.

When using our website, you agree not to:

• Use it for unlawful, fraudulent or misleading purposes.

• Attempt to interfere with its operation, functionality or security.

• Introduce viruses, malicious software or harmful code.

• Attempt to gain unauthorised access to restricted systems or information.

• Harass, threaten, abuse or discriminate against others.

• Submit deliberately false, misleading or harmful information.

• Impersonate another person or organisation.

• Misuse contact forms to send spam or unsolicited commercial messages.

• Copy, distribute or exploit protected website materials without appropriate permission.

• Infringe the privacy, intellectual property or other legal rights of others.

We may take reasonable and proportionate action to protect our website, systems, visitors and organisation from misuse.

This may include restricting access, removing inappropriate submissions or reporting unlawful activity to the appropriate authorities.

4. Information on our website

We make reasonable efforts to ensure that information on our website is accurate, current and helpful.

However, information about our services, programmes, funding, schedules, availability, partnerships and events may change.

We may update, correct, replace or remove website content where necessary.

Website information is generally provided for informational purposes and should not be treated as confirmation of a booking, guaranteed programme availability or a contractual commitment unless we expressly confirm otherwise.

Where you are considering enrolling in a programme or booking an activity, please contact us to confirm the relevant arrangements.

Nothing in this section limits your statutory rights or our responsibility for information that forms part of an agreement with you.

5. Enquiries and contact forms

Our website allows visitors to submit enquiries, request support, register interest in activities and contact our team.

When submitting information, please ensure that the details you provide are accurate to the best of your knowledge.

We may use this information to respond, provide guidance, assess an enquiry, arrange a conversation or explain relevant opportunities.

Submitting an enquiry does not automatically guarantee:

• Acceptance into a programme.

• Availability of a place or service.

• Immediate assistance.

• Funding, financial support or sponsorship.

• A particular outcome or result.

We aim to respond to enquiries within a reasonable time, recognising that response times may vary depending on availability, staffing and the nature of the request.

Personal information submitted through our website is handled in accordance with our Privacy Policy.

6. Programmes, workshops and activities

We offer or help facilitate a range of learning, creative, social and community activities.

Each activity may have its own eligibility requirements, availability, timetable, price, location, safeguarding procedures and participation conditions.

Before a place is confirmed, we may need to obtain relevant information and complete any necessary registration, consent or suitability processes.

Where appropriate, this may include:

• Participant and parent or carer information.

• Emergency contact details.

• Accessibility and support requirements.

• Medical or allergy information relevant to safe participation.

• Required permissions and consent forms.

• Appropriate safeguarding documentation.

• Programme-specific participation agreements.

We will explain which information is required and why.

We aim to deliver activities in a safe, inclusive and appropriately supported environment.

We will consider reasonable adjustments and relevant individual circumstances when making arrangements for participation, in accordance with our legal duties.

Programme changes

Occasionally, it may be necessary to change an activity because of staffing, venue availability, weather, equipment, safeguarding considerations or circumstances beyond our reasonable control.

If a significant change affects an existing booking, we will inform the relevant participants, parents, carers or booking organisations as soon as reasonably practicable.

Any applicable refund, rescheduling or other rights will be respected.

7. Children, young people and parental responsibilities

Safeguarding children and young people is a central part of our organisation’s responsibilities.

Some of our programmes are specifically designed for individuals under the age of 18.

Where required, we will obtain appropriate parent or carer permissions before a child or young person participates in an activity.

Parents and carers may be asked to provide relevant information concerning medical needs, allergies, accessibility, emergency contacts or other requirements that are necessary for safe participation.

We ask parents and carers to inform us of material changes to this information where relevant to an activity.

Specific arrangements concerning supervision, drop-off, collection, transportation, overnight stays or off-site activities will be explained as part of the relevant programme or event.

We recognise the rights, wishes, abilities and developing independence of young people and will take these into account alongside safeguarding and legal requirements.

8. Safeguarding and welfare

We are committed to maintaining an environment where children, young people, families, staff and volunteers feel safe, respected and supported.

All participants, visitors and people involved in our activities are expected to behave in a manner consistent with our safeguarding procedures and relevant codes of conduct.

We do not tolerate bullying, harassment, violence, intimidation, abuse, discrimination or behaviour that places others at risk.

Where a safeguarding concern arises, we may take appropriate action to protect those involved.

This may include contacting parents or carers, appropriate safeguarding professionals, local authorities, emergency services or other relevant agencies where necessary and lawful.

We may need to share relevant information without consent in certain safeguarding circumstances.

We cannot guarantee absolute confidentiality where disclosure is necessary and lawful to protect an individual from harm.

Our Safeguarding Policy and participant Codes of Conduct contain further information.

Safeguarding enquiries: safeguarding@underdogcrew.org

9. Behaviour and participation

We aim to create an inclusive, supportive community where people can learn, create, collaborate and express themselves.

Participants, visitors and attendees are expected to:

• Treat others with dignity and respect.

• Respect personal boundaries and differences.

• Follow reasonable safety instructions.

• Use equipment and facilities responsibly.

• Respect the privacy and confidentiality of others.

• Avoid disruptive, discriminatory, threatening or abusive conduct.

• Follow the relevant Code of Conduct and programme-specific rules.

Where difficulties arise, we aim to respond fairly, proportionately and with appropriate understanding of a person’s age, circumstances, disability and support needs.

Where practical and safe, we may use supportive or restorative approaches.

Serious or repeated conduct issues may result in restrictions on participation or removal from an activity where necessary to protect others.

Any decision affecting a paid booking will be considered alongside the relevant contractual terms, circumstances and applicable consumer rights.

10. Bookings, fees and payments

Some of our activities and services are free, subsidised or funded through partner organisations.

Others may involve participation fees, booking charges or agreed service payments.

Where charges apply, we will provide relevant pricing and payment information before a booking or purchase is completed.

This may include:

• The total price and any applicable taxes.

• What the price includes.

• Any deposit or advance payment.

• Available payment methods.

• Payment deadlines.

• Cancellation and refund arrangements.

• Any relevant membership or recurring payment conditions.

A booking is confirmed when we have expressly accepted it, subject to any clearly communicated payment or eligibility requirements.

Submitting an expression of interest does not, by itself, create a confirmed booking.

Where a school, local authority or other organisation funds or commissions a service, payment and service arrangements may be governed by a separate agreement.

We will not introduce undisclosed mandatory charges or change an agreed price without an appropriate contractual or legal basis.

11. Cancellations, refunds and rescheduling

We understand that circumstances change, particularly for families and individuals managing additional support needs.

We aim to handle booking changes and cancellation requests fairly and reasonably.

If you need to cancel

Please contact us as soon as reasonably possible if you can no longer attend an activity or wish to cancel a booking.

The applicable refund or rescheduling arrangements will depend on the type of service, the booking conditions communicated before purchase and your statutory rights.

Where a cancellation charge applies, it must be consistent with applicable consumer law and must not be unfair or disproportionate.

If we cancel an activity

If we cancel a paid event, workshop or programme, we will explain the available options.

Depending on the circumstances, these may include:

• A suitable alternative date.

• An appropriate replacement activity.

• A refund for services not provided.

• Another remedy required by applicable law.

We will not require you to accept a replacement service where you are legally entitled to a refund.

Statutory cancellation rights

Certain contracts made online, by telephone or away from business premises may qualify for a statutory 14-day cancellation period.

There are legal exceptions. For example, the statutory cooling-off right may not apply to bookings for certain leisure activities or accommodation scheduled for a specific date or period.

Where a statutory cancellation right applies, we will provide the required information and honour that right.

Nothing in these Terms and Conditions removes or restricts your statutory consumer rights.

12. Events, retreats and off-site activities

Some activities may take place away from our main studio, including outdoor learning, filming locations, community venues, events and residential programmes.

Additional requirements may apply to these activities, including:

• Appropriate registration and consent.

• Age and supervision requirements.

• Transportation arrangements.

• Medical and emergency information.

• Equipment and clothing requirements.

• Risk assessments and safety procedures.

• Venue-specific rules.

• Residential accommodation conditions, where relevant.

We will communicate relevant arrangements before participation and will take reasonable and proportionate steps to manage foreseeable risks.

Participants and accompanying adults must follow reasonable safety instructions.

Where transport is provided or arranged by us, the applicable arrangements and responsibilities will be explained separately.

13. Accessibility and inclusion

Inclusion is fundamental to our organisation.

We aim to make our website, communications, programmes and activities accessible to as many people as reasonably possible.

We recognise that individuals have different abilities, support needs, communication preferences and circumstances.

We encourage people to contact us if they require information in an alternative format, additional assistance or reasonable adjustments.

We will consider these requests individually and work collaboratively to identify appropriate arrangements.

We are committed to meeting our applicable obligations under the Equality Act 2010.

If you experience an accessibility barrier on our website or in connection with our services, please contact hello@underdogcrew.org.

14. Creative projects, photography and filming

Film, photography, music, storytelling and other forms of creative expression are central to many of our activities.

Participants may have opportunities to contribute to creative productions, workshops, exhibitions, performances and public showcases.

Different projects may have different arrangements concerning:

• Photography and video recording.

• Audio recording and interviews.

• Creative contributions and authorship.

• Copyright and intellectual property.

• Public screenings and distribution.

• Promotional use of images or recordings.

• Credits and recognition.

• Permissions involving children and young people.

Where appropriate, we will explain these arrangements and obtain any permissions or agreements required for the specific project.

Participation in a general support or educational activity does not automatically grant us unrestricted permission to publish or commercially exploit a person’s image, voice or creative work.

Any transfer or licensing of intellectual property rights must be addressed through an appropriate agreement where required.

For children and young people, photography and filming arrangements will also take account of safeguarding requirements and appropriate permissions.

15. Intellectual property and website content

Unless otherwise stated, copyright and other intellectual property rights in our original website content belong to The Underdog Crew CIC or the relevant rights holders.

This may include our original:

• Text and written materials.

• Logos, graphics and branding.

• Website design elements.

• Photography, illustrations and videos.

• Creative productions and promotional content.

• Educational resources and programme materials.

You may view, access and make reasonable personal use of publicly available website content for lawful, non-commercial purposes.

You must not reproduce, modify, sell, republish, commercially exploit or redistribute protected content without appropriate permission, unless permitted by law or by an applicable licence.

All third-party materials remain the property of their respective owners.

If you believe that content on our website infringes your intellectual property rights, please contact us with relevant details.

16. User-submitted content

Visitors may sometimes provide photographs, testimonials, written contributions, creative materials or other content to our organisation.

When submitting content, you confirm that you have the necessary rights or permissions to provide it to us for the agreed purpose.

You must not knowingly submit unlawful, defamatory, abusive, misleading or infringing material.

Submitting content does not automatically transfer ownership of your intellectual property to us.

Any rights we require to reproduce, display, edit, publish or distribute submitted material will depend on the purpose for which it was provided and any applicable agreement or permission.

We may decline to publish or may remove content where reasonably necessary for legal, safeguarding, privacy or community safety reasons.

17. Volunteering and employment opportunities

We may advertise volunteering, work experience, internships, employment opportunities or other ways to support our organisation.

Submitting an application or expression of interest does not guarantee acceptance, appointment or placement.

Opportunities may be subject to eligibility checks, references, relevant training, safeguarding procedures and Disclosure and Barring Service (DBS) checks where appropriate and lawful.

Any employment, volunteering or placement arrangements will be governed by the relevant written agreement and applicable law.

Personal information provided during these processes will be handled in accordance with our applicable privacy information.

18. Donations, sponsorship and fundraising

As a Community Interest Company, we may invite individuals, organisations and businesses to support our community activities through donations, sponsorship, partnerships or fundraising.

Contributions may help us develop projects, provide opportunities and support the operation of our community programmes.

Unless an alternative arrangement has been expressly agreed, a voluntary donation does not provide an automatic entitlement to a service, membership, event place or other benefit.

We aim to explain the purpose of fundraising appeals clearly.

Where contributions are subject to a particular funding agreement, sponsorship contract or restricted purpose, the relevant arrangements will be governed by those terms and applicable law.

If you believe a payment was made in error or have a query concerning a donation, please contact us.

The Underdog Crew CIC is a Community Interest Company and should not be assumed to have registered charitable status or entitlement to Gift Aid.

19. Educational, support and guidance information

Our website and programmes may contain information about education, wellbeing, confidence, creative careers, personal development, community support and other topics relevant to our work.

This information is intended to support learning, awareness and access to opportunities.

Unless expressly stated otherwise, general information provided through our website does not constitute regulated medical, psychiatric, therapeutic, legal or financial advice.

Participation in a programme does not guarantee a particular educational, employment, health or personal development outcome.

We encourage individuals to seek suitably qualified professional assistance where their circumstances require it.

Our organisation is not an emergency response service.

Anyone experiencing an immediate emergency should contact the appropriate emergency services.

Nothing in this section excludes our responsibility to provide any services we have agreed to deliver with reasonable care and skill.

20. Third-party websites and services

Our website may contain links to external organisations, funding opportunities, educational resources, partners, social media platforms or other third-party websites.

We provide these links where we believe they may be relevant or useful.

However, unless expressly stated, inclusion of a link does not constitute our endorsement, approval or guarantee of another organisation’s services or information.

Third-party websites may have their own terms, privacy policies and practices.

We encourage visitors to review those documents when using external services.

We are not responsible for the independent operation or content of third-party websites outside our control, but nothing in this section excludes liability that cannot lawfully be excluded.

21. Privacy and personal information

We are committed to protecting personal information and handling it responsibly.

Information collected through our website, contact forms, registration processes and activities is processed in accordance with applicable UK data protection legislation.

Our Privacy Policy explains:

• What personal information we collect.

• How and why we use it.

• Our lawful bases for processing it.

• How we protect and retain it.

• When information may be shared.

• Your data protection rights.

• How to contact us about privacy concerns.

Please refer to our separate Privacy Policy for further details.

22. Cookies and website analytics

Our website may use cookies and similar technologies to support essential functionality and, where appropriately enabled, website analytics or user experience improvements.

Further information about the technologies used, their purposes and your available choices will be provided through our Privacy Policy, Cookie Policy or applicable cookie consent controls.

Where consent is required, relevant non-essential technologies will be subject to the appropriate consent arrangements.

23. Website availability and security

We aim to keep our website available, secure and functioning correctly.

However, occasional interruptions may occur because of maintenance, technical faults, hosting issues, security incidents or circumstances outside our reasonable control.

We may carry out maintenance or make changes to maintain or improve website functionality.

We take reasonable measures to protect our systems but cannot guarantee that every service will be uninterrupted or entirely free from technical issues.

Users are encouraged to maintain appropriate security protections on their own devices.

Nothing in this section excludes any responsibility we have under applicable law.

24. Our responsibility and liability

We aim to deliver our services with appropriate care, skill and professionalism.

Nothing in these Terms and Conditions excludes or limits liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Breach of statutory consumer rights.

• Any other matter for which liability cannot lawfully be excluded or restricted.

We remain responsible for providing contracted services in accordance with applicable law, including the Consumer Rights Act 2015 where relevant.

We are not responsible for loss or damage arising solely from circumstances for which we are not legally responsible.

Any limitations on liability will be interpreted in accordance with applicable law and will not deprive consumers of remedies to which they are legally entitled.

25. Complaints and feedback

We welcome feedback because it helps us improve our services and community activities.

If you are dissatisfied with your experience, encounter a problem on our website or wish to make a complaint, please contact us.

General complaints: hello@underdogcrew.org

Safeguarding concerns: safeguarding@underdogcrew.org

Please explain the nature of your concern and provide any relevant information that will help us investigate.

We aim to handle complaints fairly, sensitively and within a reasonable timeframe.

Safeguarding concerns may be managed through separate safeguarding procedures where appropriate.

If you have a complaint concerning personal information, please refer to our Privacy Policy for information about your data protection rights and the Information Commissioner’s Office.

26. Changes to these Terms and Conditions

We may update these Terms and Conditions to reflect changes in our organisation, services, website, legal obligations or operational arrangements.

When changes are made, the revision date at the beginning of this page will be updated.

Material changes affecting existing bookings or agreements will be managed in accordance with the relevant contractual terms and applicable law.

Updated website terms will apply prospectively and will not automatically alter an existing contract.

We encourage visitors to review this page periodically.

27. Governing law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory legal rights or protections that apply to consumers in another jurisdiction.

Nothing in these terms removes any consumer protection or other legal rights that cannot lawfully be excluded.

28. Contact us

If you have any questions about these Terms and Conditions, please contact us.

The Underdog Crew CIC

Registered office: 90 Goring Road, Colchester, England, CO4 0DA

Studio: Units 6 & 7, Fox & Pheasant Centre, Colchester Road, White Colne, CO6 2PS

Email: hello@underdogcrew.org

Website: https://www.underdogcrew.org

Company registration number: 14530067

A community built on respect, creativity and opportunity

We believe that everyone deserves to be heard, respected and given the opportunity to thrive.

These terms are here to protect our participants, families, visitors, team members and wider community while helping us maintain a welcoming and responsible organisation.

Thank you for being part of The Underdog Crew.

Empowering. Supporting. Nurturing. Changing Lives.